The JetPack CRM email templates can be accessed and customized within the Jetpack CRM system. Here’s how you can find and edit them:

1. Accessing Email Templates:
   • Go to Jetpack CRM > CRM Settings > Mail > Mail Templates.
   • Alternatively, hover over your Gravatar (profile image) at the top right, and navigate to Settings > Mail > Mail Templates​​.
2. Types of Email Templates:
   • The system includes various email templates for different purposes, such as welcome emails, password reset notifications, invoice and quote-related emails, event reminders, etc​​.
3. Customization Options:
   • Active/Inactive Status: Toggle the status of each mail template to active or inactive. Inactive templates will not be used​​.
   • Subject Line: Edit the subject line of the email to suit your needs​​.
   • Delivery Method: Choose the default or a different mail delivery method for each template. The chosen method must already be set up in Jetpack CRM​​.
   • BCC Option: Include any additional email addresses to receive copies of the emails sent with this template​​.
   • Email Content: Edit the body of the email. You can use HTML and insert placeholders as needed. It’s recommended to copy the original content into a text editor before editing, to have a backup​​.
   • Previewing and Testing: Before saving, use the “Preview” and “Send Test” options to ensure the email appears as intended​​.
   • Saving Changes: Once satisfied, click “Save” to apply your changes to all emails of that type​​.
4. Additional Resources:
   • For further details on customizing these templates, you can refer to the editing system email templates and canned replies and email templates sections on the Jetpack CRM knowledge base​​​​​​.

These steps and options should help you effectively manage and customize your email communication through Jetpack CRM.